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Work Experience:
Cybersecurity, DevOps, and IT

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Chronological

Cybersecurity, DevOps, and IT

Software

Medical

Finance

Hardware and
Networking

Aviation

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  • Added information about microservices, authentication, TLS, IAM, and other security protocols in installation guides and knowledge-based articles.

  • Updated the Administration Guide with information about installing and operating virtual machines.

  • Trained project managers about using the Administration Guide for software installation at customers' sites.

  • Used command-line software to recreate procedures.

  • Maintained an internal knowledge site in SharePoint for program installers, DevOps, and developers.

  • Drafted and edited research papers for a non-technical, government audience about radio frequency interference (RFI), supervisory control and data acquisition systems (SCADA), cybersecurity, and satellite systems.

  • Wrote program documentation for a team that researched the progress in artificial intelligence (AI) and machine learning (ML) projects, increasing project efficiency.

  • Collaborated extensively with engineers, product managers, security, and other stakeholders to translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.

  • Documented IT procedures like setting up tablets, connecting to the network, and using internal software, improving team efficiency.

  • Created knowledge-based articles about network security and desktop virtualization services, enhancing user knowledge and best practices, and leading to a 10% increase in compliance.

  • Developed documentation processes, style guide, and templates, ensuring consistency across the organization.

  • Created a company-wide newsletter to inform users of best practices when using computers and software.

Swisslog
SSC
MYR
Senior Technical Writer

Swisslog Healthcare

June 2022 - December 2024
Westminster, CO, USA

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Senior Technical Writer (Contractor)

Stephenson Stellar Corporation

October 2021 - April 2022

Colorado Springs, CO, USA

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IT Technical Writer

MYR Group

September 2020 - October 2021

Thornton, CO, USA

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